The Reserve Bank of India (“RBI”) has issued the RBI Master Direction on Outsourcing of Information Technology Services, dated April 10, 2023 (“Directions”), that will come into effect on October 1, 2023, in line with its earlier Draft Master Direction on Outsourcing of IT Services, dated June 23, 2022 (“Draft Directions”). The RBI’s message to Regulated Entities (“RE”) via these Directions is clear – the liability of Regulated Entities (“RE”) towards their customers does not get diminished due to such outsourcing arrangements or on account of engaging Third Party Service Providers (“TPSP”), nor does it impede effective supervision by the RBI. Outsourcing activities for financial services were already regulated (“Existing Guidelines”), but not for information technology (“IT”) services. In line with the Existing Guidelines, the idea is that core functional areas of RE cannot be outsourced.
Continue Reading FIG Paper (No. 20 – Series 1): New RBI IT Outsourcing Directions: Industry Implications