Insurance Sector

Insurance Ombudsman and the Case for Consent-Based Mediation

Summary: The Ministry of Finance published the Draft Insurance Ombudsman (Amendment) Rules, 2025 (“Draft IO Amendment Rules”), for public consultation in November 2025, which continue to remain in draft form. The Draft IO Amendment Rules proposed significant amendments to the current regime, including digitisation measures, enhanced penalties, and establishment of an appellate authority to entertain appeals against awards passed by the Ombudsman. We revisit the basic principles regime, with mediation as its cornerstone, highlight areas of ambiguity, and analyse the direction of Draft IO Amendment Rules are taking.

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Amended Cyber Security Guidelines for Insurance Sector: Key Amendments and What They Mean for Regulated Entities

Summary: On April 6, 2026, IRDAI issued certain amendments to its 2023 Information and Cyber Security Guidelines for insurance sector, while retaining the core structure of the guidelines. This article covers the key changes to the guidelines and their implications for regulated entities such as expanded Board accountability, introduction of IT Steering Committee, enhanced independence of CISO, and targeted relaxations for Foreign Reinsurance Branches etc

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API Integration in Insurance: Unlocking Digital Policy Distribution

Summary: This article examines the increasing use of Application Programming Interfaces (“APIs”) in the insurance sector and their role in enabling embedded and digital distribution models. It discusses how API platforms are integrated for distribution of insurance products with third-party digital platforms, offering coverage at the point of transaction. The article also highlights the key legal and operational considerations arising from such arrangements and outlines the regulatory framework under the Insurance Act, 1938.

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Directors and Officers Liability Insurance Policy in India: Key Practical Considerations

Summary: This blog provides a comprehensive overview of Directors and Officers Liability Insurance policies in India, highlighting their coverage structure and associated nuances. It examines critical practical considerations, including knowledge attribution, coverage for past officers, fraud exclusions and the importance of truthful disclosures. It seeks to guide individuals on their rights as policyholders and aid them in entering into new policies or renegotiating their existing policies.

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Insurance Distribution in India: Emerging Channels, Compliance, and Data Governance

Summary: This continuation of Part I delves into the evolving insurance distribution landscape in India, focusing on other channels such as web aggregators, insurance marketing firms, and common service centres, alongside traditional intermediaries like PoSPs, MISPs, and agents. It highlights regulatory prohibitions that safeguard ethical practices, policyholder-centric reforms under the IRDAI framework, and the impact of the Digital Personal Data Protection Act on intermediaries. The article underscores how compliance, transparency, and data security are shaping a future-ready distribution ecosystem that balances innovation with consumer trust.

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Understanding Insurance Distribution in India: A Comprehensive Guide

Summary: This blog provides an overview of India’s insurance distribution framework, explaining the roles of intermediaries like brokers, corporate agents, TPAs, and surveyors under IRDAI regulations. It highlights recent reforms introduced by the Insurance Amendment Bill, 2025, which aim to simplify compliance, expand intermediary definitions, and strengthen policyholder protection. Understanding these evolving rules is crucial for insurers, intermediaries, and stakeholders to navigate the market effectively and ensure transparent, compliant distribution.

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FIG Paper no. 48: Change in Control & Learnings in FIG space

Mergers and acquisitions (M&A) in the banking, financial services, and insurance (BFSI) sector constituted approximately 10% of all M&A activity in India in 2024, exceeding USD 12.1 billion[1] in value, making it the second highest among all sectors. Infrastructure and BFSI are expected to continue driving M&A deal activity in India. Recently, India is seeing several large M&A transactions involving complex structuring, regulatory approvals on account of change in control, bespoke due diligence and documentation considerations and nuanced approach to regulatory interface before and after deal signing to obviate deal failure risks. Basis our recent experience, and change in control provisions applicable to banks, non-banks, payment system operators (PSOs), mutual funds and insurance players, this paper provides an overview of the specific deal and change in control linked regulatory approvals and learnings / considerations relevant from a transaction structuring and deal execution perspective, across each of the BFSI verticals.

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Policy Wordings - Lost in Translation?

The reasons for lower insurance penetration in India are multifaceted. However, one of the main factors is limited financial literacy and awareness. Typically, legalese in the policy document makes interpretation and  understanding a challenge. Globally, the World Bank, OECD, and several other associations/ authorities have expressed the need for transparent communication to build consumer trust and confidence in the insurance industry. Given the current Indian demographics, the need of the hour is to simplify policy wordings to assist in greater financial awareness and aid the goal of insurance coverage for all.

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A Review of the Performance of Surety Insurance Contracts in India

Introduction:

Surety insurance bonds (“Surety Bonds”) are a proven risk management mechanism, useful especially in the infrastructure, construction projects, and government procurement space. Surety Bonds can be an effective alternative financial solution to the principals/ contractors, who had to depend on bank guarantees earlier. 

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